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3 Features To Look For In A Business Telephone System

25 July 2017 by Alexa Armstrong

Making sure that your clients can talk to you will mean that you can do business. You don't want to miss out on any calls, so you need to make sure that you have the best phone system that you can manage to get. Here are several features that you can use so that you get the calls that you need to have:

Call Forwarding

Call forwarding will let you send all your calls to other people or to cell phones are necessary. If one of your employees is out of the building, they can set up the phone so that their calls go to someone who can help out the clients they would usually handle. Or, they can arrange to have their calls sent to their cell phones. That will let clients reach your employees no matter what. If you need to have an employee on call overnight, you can have the call forwarded to an on-call cell phone. This would be particularly helpful if your company is an electrical contractor or plumber and you have to deal with emergency calls. 

Automated Directory

Another thing that you may want to have is an automated directory. The directory will allow your clients to search for the person that they want to talk to. There should also be the chance to speak to an operator just in case the caller doesn't know who they should talk to about their issue. An automated directory can make it easier and quicker for your clients to reach the person that they need to talk to, and everyone appreciates being able to do things quicker and easier. 

Voicemail to Text

You may also want to consider getting a voicemail to text option. With that option, when someone gets a voicemail, they can either have it sent to a cell phone or mobile device as a text message or have it sent to their email as a message. That will let them read the message at their leisure instead of having to use their phone. It will also let your employee have your client's voicemail directly in front of them when they are talking to the client. That makes it easier for your employee to address any and all concerns. 

Making sure that you have a good phone system with a lot of good features will make it easier for you to do your business and for your clients to reach you. Check out a website like http://www.gardenstatecommunications.com for more information and assistance. 

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